Skip to main content
Edmentum Support

How to reset a password


Account Administrators, as well as instructors, can change their own password as well as change or reset a user's password. Educators can also reset learners’ passwords through the Manage Learners option under the Learners tab.

How To

Password Management

Change Your Own Password

Follow these steps to change your password:

  1. Click the "My Profile" link on the home page in the upper right hand corner.
  2. Type in your password in the Current Password field and click the Verify button.
  3. Type in the new password in the New Password and New Password Confirm fields.
  4. Click Save Changes to finish.
  5. If you have forgotten your password, you can reset it from the Login Screen.

Reset Your Own Password

Follow these steps to reset your password:

  1. Click the Forgot Your Password link on the login screen.
  2. Enter your Account Login and your User Name and click continue.
  3. Type in the answer to the security question you have set up, and click continue.
  4. You will receive the link to reset your new password by email.
  5. Follow the steps in the email to change your password.


Account Administrators can also change or reset a user’s password.

Change a User’s Password

  1. Click the Administration Center link at the top of the Plato Courseware home page.
  2. On the User Management page, click the ROLES button under the Filters section.
  3. Select the role of the user from the drop-down menu and click the Apply Filters button.
  4. Check the box next to the name of the user whose password needs to be changed or reset, and click the green Quick Actions pencil icon.
  5. On the Edit User page, click the Reset Password button under the Password section.
  6. Type in the new password in the New Password and Confirm Password fields.
  7. Click Save & Update to save the new password.



How to get more help

Copyright Information

Virtual Workshops

Keep your implementation on track. As part of your Edmentum partnership, we provide ongoing training through our comprehensive collection of virtual workshops delivered on-demand. Whether you’re an advanced user who needs more detailed support to meet a specific need, or brand new to the Edmentum suite of services, we have a workshop for you.

Click here to register today for Edmentum Virtual Workshops!