Account Administrators have the ability to create multiple Learners in the system at one time using Batch Upload. This is a useful alternative to creating Learners manually. By default, Instructors have the ability to create Learners manually, but do not have access to perform a Batch Upload.
Completed with Errors Check List
When completing an upload be sure to check your file for the following fields. First Name, Last Name, Plato Name, Password, Role, Status, Grade Levels, and Location as these are common reasons for the Completed with Errors message.
Issue # 1: Invalid Status
- Required Field: Active/Inactive
- Resolution: Make sure to verify the file only shows the status of Active or Inactive.
Issue #2: Invalid Grade
Required Field: K, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, G*, PS*, A*
Resolution: Make sure to verify the above grade levels are on the file with no other letters or leading zeroes included.
Issue #3: Invalid User Role
Required Field: Learner, Instructor, Account Administrator, Program Administrator
Resolution: Make sure to only include the above roles as listed with no abbreviations.
Issue #4: Invalid Location Name
Required Field: The location name should match the name under Account Structure Location.
Resolution: This is not a required field but highly recommended. If included on your file you will want to make sure the title matches exactly what is listed under Account Structure Location. Example: If your school has your location name as East HS the file will not be able to map to East High School.
A CSV sample file is available to assist with the process. This can be found in the Administration Center under the User Management option. Select import users, and then import sample tab.
It is helpful to identify a naming convention before creating users in the system. This helps eliminate duplicate users and makes it easier to search and manage users in the future.
Classes cannot be created using Batch Upload.
Learner and Instructor profiles can be updated or deactivated using Batch Upload.
User profiles cannot be deleted using Batch Upload.
For additional information about using Plato Courseware®, please refer to the Plato Courseware User Guide:
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