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Edmentum Support

Chromebook Compatibility

Chromebooks provide a simple and effective way of teaching in the classroom. See below for details of how Chromebooks can be used to interact with Edmentum solutions. This article can also be applied to Android devices.


  • The Chrome browser on Chromebooks functions similarly to Chrome on a Windows laptop or PC computer. Due to the hardware architecture, some limitations do exist.
  • Learners will not have significant issues running the majority of content for Edmentum or Exact Path on a Chromebook.

Supported Chromebook file types:

Much of Edmentum content is delivered via compatible file types. This is an overview of the types supported by Chromebooks.

  • Microsoft Office files: .doc, .docx, .xls, .xlsx, .ppt (read-only), .pptx (read-only). Learn more about viewing and editing Office documents.
  • Media: .3gp, .avi, .mov, .mp4, .m4v, .m4a, .mp3, .mkv, .ogv, .ogm, .ogg, .oga, .webm, .wav
  • Images: .bmp, .gif, .jpg, .jpeg, .png, .webp
  • Compressed files: .zip, .rar
  • Other: .txt, .pdf (read-only)

Plug-In Support for Chromebooks

Content Type Supported?
HTML5 Yes (current Edmentum platform)
Flash Yes (converting to HTML5)
  • Flash Errors can be resolved here!

Click here to review plug-ins required for Edmentum Content

File Considerations:

  • Batch Upload of Users for Administrators: Chromebooks can save, but not edit CSV files, which will limit Chromebook users from being able to batch upload students and teachers to Edmentum programs that require the import file in a CSV format.
  • Pop-up Blockers for Students: Turn off the pop-up blocker for * to allow progress data to update the LMS

Remote Access on a Chromebook

For more information on potential solutions please view the chapter on Remote Access and Virtualization in the Chrome Devices for Education Technical Planning Guide (PDF).

Troubleshoting  Chromebooks

Overview of Google Docs, Sheets, and Slides

Google Docs, Sheets, and Slides are productivity apps that let you create different kinds of online documents, work on them in real time with other people, and store them in your Google Drive online — all for free. You can access the documents, spreadsheets, and presentations you create from any computer, anywhere in the world.

File Troubleshooting

  • Make sure your file is supported. Chromebooks can only open .doc, .docx, .xls, .xlsx, .ppt, and .pptx files.
  • Save Office files to the 2007 version of Office or later. When trying to edit files created with Office 2003 (or older), you’ll be asked to upgrade these documents to a more recent version of Office before editing or saving further changes.
  • Make sure files aren’t corrupted or password-protected.
  • Ensure your files do not exceed size limits. Some files, especially large spreadsheets, may be too large to open.
  • Make sure the Native Client plug-in is enabled. To check the plug-in, type about:plugins into the address bar (omnibox) and make sure “Native Client” is marked as enabled.
  • Reload the tab that contains your file.
  • Close and re-open the Files app, then try opening your file again.
  • Restart your Chromebook, then try opening the file again.


Digital Drop Box Activities and Chromebooks

Because Chromebooks utilize the In-Browser Word Processing programs of Google Docs, Sheets, and Slides, submitting Digital Drop Box Activities can be a bit confusing. Below are the steps for a student to download a document saved to their Google Drive and then submit it in a Digital Drop Box Activity. 

  1. While your document is open in Google Docs, click File, and then click Download As, and then select Microsoft Word (.docx). This will download the file into your Downloads folder, creating a local copy.
  2. Log into Edmentum and navigate to the activity you are needing to upload the file for.
  3. Click Upload New File, and then click Choose File from the window that appears. This will open a window directly to your Downloads folder.
  4. Click the document you want to upload and then click Open in the lower right hand corner of the screen.
  5. Finally, click Upload File to complete the process.


How to get more help

Copyright Information

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