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Edmentum Support

Enabling Flash in Chrome

Overview

All Edmentum programs and content still function normally after the most recent Chrome update (69). The Chrome default is set to Ask first, but trusted sites can no longer be added to Flash in the Content Settings. On September 4, 2018, Google released an update to their Chrome browser. Since this update, you will no longer be able to save Flash Player settings within the browser. Each time you close or restart the browser (i.e. at the end of your school day), you will need to enable flash when accessing your courses.

Allow Flash in Chrome:

1. Click on the Lock Secure button near the upper left corner of the screen to open the site setting menu

2. Choose Allow from the dropdown next to the word Flash

3. Click the x on the site settings

4. Click Reload to apply the updated setting when prompted to do so.

Note: You will have to complete these same steps every time you re-open the browser.

Chrome allow flash.png

Note: Chrome no longer allows you to add trusted sites for Flash in the Content Settings in the browser.

Flash setting.PNG

 

Once Flash is temporarily enabled the content will load.

For a MORE Permanent FIX see below:

1. Visit: chrome://flags/#enable-ephemeral-flash-permission
2. Set: Enable Ephemeral Flash Permissions to Disabled
3. Reload Chrome
4. Enable Flash as normal one last time (steps listed above)

Other Considerations

All Edmentum programs and content still function normally after the most recent Chrome update (62). After this update, Chrome defaults to Ask FirstAdditionally, trusted sites will need to be added to fully authorize Flash content to operate in Google Chrome. Once these sites are added, Chrome will remember to run Flash on that site for all future visits. 

Allow Flash in Chrome:

1. Click the "Menu" option in the upper right hand corner 

2. Select Settings 

3. Scroll down and select Advanced Settings 

4. Click Content Settings under Privacy, and click Flash

5. Ensure the Ask First setting is on

7. Next add trusted sites by clicking Add next to Allow

8. Add Edmentum trusted sites with [*.] wildcard prefix. A full list of our trusted sites can be found here, and we have included the sites below with the prefix attached:

[*.]ple.platoweb.com
[*.]plato.com
[*.]platoweb.com
[*.]edmentum.com
[*.]app.edmentum.com
[*.]studyisland.com
[*.]contentlaunch.edmentum.educationcity.com
[*.]cvent.com
[*.]filepicker.io
[*.]walkme.com
[*.]speechstream.net
[*.]caronefitness.com
[*.]pglms.com
[*.]ws.middil.com
[*.]adobe.com
[*.]macromedia.com
[*.]akamai.com
[*.]akamaitechnologies.com

 

After adding the trusted sites into the Flash exceptions, you may also need to change your site settings to allow Flash.

  1. To the left of the web address, click Lock Lock or Info Information.
  2. At the bottom, click Site Settings.
  3. In the new tab, to the right of "Flash," click Allow.
  4. Go back to the website and reload the page.

 

If you continue to have issues while troubleshooting Flash click here.(links to Google's support page)