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Edmentum Support

How to Log In to Edmentum Products

Explanation

You are trying to log into a Plato product and receive an error message after entering your login credentials.

Courseware or Exact Path

URL: https://login.edmentum.com/

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Possible Error Messages:

  • "Your user information was incorrect. Check your account, Plato Name and Password and try again. If you continue to have trouble, see your Account Administrator."
  • "Account has been locked by an Administrator so you were logged out."
  • "You cannot log into the system at this time. Today, you are allowed into PLE from 7:30am to 4:30pm."

Resolution

  1. Make sure you are entering the correct URL and in the Internet Explorer address bar and not a Google or Yahoo search bar. It is not necessary to enter http:// before the URL's listed above. To check that you are visiting the correct site, you may click the appropriate product link above to visit the login page.
  2. Verify you are entering the correct Account Login, Account Number, or Client ID. These are not case sensitive and are usually all numbers (ex. 51234), or a combination of letters and numbers (ex. psd01, plto001) ranging in length.
  3. Check the spelling and any extra spaces or characters in your Plato Name or User ID. These are not case sensitive and are often part of your name or Student Identification System (SIS) number. If you are unable to login or do not know your Plato Name or User ID, please contact your Instructor or Administrator. Plato Support is unable to create or update a login for you. Your Instructor or school is responsible for adding or modifying login credentials.
  4. Passwords are case sensitive. Verify you're typing the password correctly by typing it in another application.

    Additional Resources

  5. When logging into Login.Edmentum.com you will now experience an email verification, for assistance with this process reference the following downloadable document. Email Verification Assistance: ELF_Email Verification 01.17.2020 CO_DRAFT.pdf
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  6. If selecting Forgot Your Password, there are no security questions, as an email will be sent once you've verified your Account Login and Username. (If you do not receive an email or cannot remember your password, your Administrator for the District can reset this for you.)
  7. Check the spelling and any extra spaces or characters in your Plato Name or User ID. These are not case sensitive and are often part of your name or Student Identification System (SIS) number. If you are unable to login or do not know your Plato Name or User ID, please contact your Instructor or Administrator. Plato Support is unable to create or update a login for you. Your Instructor or school is responsible for adding or modifying login credentials.
  8. Passwords are case sensitive. Verify you're typing the password correctly by typing it in another application.