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How to troubleshoot Flash Player plug-in problems


A version of Flash Player is pre-installed with most popular Internet browsers. Sometimes, problems with a Flash Player that is already installed can prevent you from upgrading to the latest player.


You can resolve almost all difficulties by taking the following steps:

  1. Make sure you have the latest version of your Internet browser. Installing a new browser can often repair issues with browser installations, and newer browsers may also offer improved security.
  2. Make sure your browser is supported by checking the PLE system requirements.

Use the PLE System Requirements Checker to verify and assess your workstation's readiness for PLE.

System Requirements Checker


Download the desired plug-in installer to your desktop, but don't run the installer yet.

For Windows:

For Mac:

  1. Uninstall Flash Player

For Windows:

For Mac:

  1. Restart your computer.
  2. If you downloaded an installer for your Web browser in Step 2, run that installer now and follow its instructions. Restart again if prompted.
  3. Finally, download and install the Flash Player (see Step 2). Remember to deselect the Yahoo Toolbar installation option. The default is to install it.

For additional information about Google Removing Flash Support and Compatibility for Chrome please see the following Knowledge Article:


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