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Edmentum Support

How to turn off pop-up blockers


Edmentum® uses pop-up windows for various learner and educator functions. In order to use the system and run lessons properly you must disable your pop-up blocker(s) or allow pop-ups from Edmentum® sites.

With pop-up blockers enabled you may experience several issues. Some of the most common are listed below:

  • Offline Activities do not display
  • Reading passages do not appear when the Show Reading Passage button is clicked
  • Reports do not launch
  • Time-on-task for certain lessons do not report correctly for Learners
  • You experience "The webpage you are viewing is trying to close the window" message
  • You experience "Please turn off pop-up blocker for this site permanently" message
  • You cannot login when entering correct credentials
  • Progress does not get recorded / updated when learners exit a lesson or test
  • Unable to launch lesson; "Please wait...Click here when your lesson or test is complete"


Below are links to instructions on how to disable common pop-up blockers:

In order to launch PLATO Activities the Pop-up blockers must be turned off.


Here are the steps for allowing Pop-up blockers on an iPAD. 

   Turn pop-ups on or off in CHROME

  • On your iPhone or iPad, open the Chrome app Chrome.
  • Tap More More and then Settings Settings.
  • Tap Content Settings and then Block Pop-ups.
  • Turn Block Pop-ups on or off.

    Turn pop-ups on or off in SAFARI

    This document explains how to enable and disable the pop-up blocker on your iOS device.

    iOS Safari Settings - Tap Block Pop-ups

  • Launch Settings.
  • Tap Safari.
  • Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.

Fix issues with pop-ups

If you're on a page with a pop-up or dialog that won't go away, try these steps:

  1. Turn on your phone's airplane mode.
  2. Quit Google Chrome.
  3. Close the tab with the bad pop-up or dialog box.


How to get more help

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