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Edmentum Support

How to turn off pop-up blockers

Explanation

Edmentum® uses pop-up windows for various learner and educator functions. In order to use the system and run lessons properly you must disable your pop-up blocker(s) or allow pop-ups from Edmentum® sites.

With pop-up blockers enabled you may experience several issues. Some of the most common are listed below:

  • Offline Activities do not display
  • Reading passages do not appear when the Show Reading Passage button is clicked
  • Reports do not launch
  • Time-on-task for certain lessons do not report correctly for Learners
  • You experience "The webpage you are viewing is trying to close the window" message
  • You experience "Please turn off pop-up blocker for this site permanently" message
  • You cannot login when entering correct credentials
  • Progress does not get recorded / updated when learners exit a lesson or test
  • Assessment passages do not show up
  • Unable to launch lesson; "Please wait...Click here when your lesson or test is complete

Resolution

 


How to get more help

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Keywords: pop up blocker, popup, pop-up