Skip to main content
Edmentum Support

How to turn off pop-up blockers


Edmentum® uses pop-up windows for various learner and educator functions. In order to use the system and run lessons properly you must disable your pop-up blocker(s) or allow pop-ups from Edmentum® sites.

With pop-up blockers enabled you may experience several issues. Some of the most common are listed below:

  • Offline Activities do not display
  • Reading passages do not appear when the Show Reading Passage button is clicked
  • Reports do not launch
  • Time-on-task for certain lessons do not report correctly for Learners
  • You experience "The webpage you are viewing is trying to close the window" message
  • You experience "Please turn off pop-up blocker for this site permanently" message
  • You cannot login when entering correct credentials
  • Progress does not get recorded / updated when learners exit a lesson or test
  • Assessment passages do not show up
  • Unable to launch lesson; "Please wait...Click here when your lesson or test is complete



How to get more help

Copyright Information

Virtual Workshops

Keep your implementation on track. As part of your Edmentum partnership, we provide ongoing training through our comprehensive collection of virtual workshops delivered on-demand. Whether you’re an advanced user who needs more detailed support to meet a specific need, or brand new to the Edmentum suite of services, we have a workshop for you.

Click here to register today for Edmentum Virtual Workshops!

Keywords: pop up blocker, popup, pop-up