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Edmentum Support

Computer and Tablet Support - Technical

This documentation is to assist students in using Edmentum programs. Exact Path should function seamlessly, but if you encounter an error you can walk through the steps below. Any students experiencing an issue with https://auth.edmentum.com/elf/login can utilize this guide for troubleshooting.

1. Steps to Clear Cache  

To clear cache for any of the browsers below, click here!

Google Chrome Mozilla Firefox Apple Safari Microsoft Internet Explorer 11 Microsoft Edge iOS Devices

If the error still occurs, proceed to the next step.

2. Steps to Allow Pop-Ups

To allow pop ups for any of the browsers below, click here!

Google Chrome Mozilla Firefox Apple Safari Microsoft Internet Explorer 11 Microsoft Edge iOS Devices

If the error still occurs, proceed to the next step.

3. Steps to Add Trusted Sites

To add trusted sites for any of the browsers below, click here!

Google Chrome Mozilla Firefox Apple Safari Microsoft Internet Explorer 11 Microsoft Edge iOS Devices

Below are a list of URLS that should be added as Trusted Sites!

URL Notes
*.app.edmentum.com Login Page for Edmentum
*.contentlaunch.edmentum.educationcity.com required for Exact Path users
*.walkme.com required to access Help Center features
*.learnosity.com required for Reader Support within student lessons
*.speechstream.net required for Reader Support within student lessons
*.akamai.com mirror site for Adobe, Shockwave Xtras content
*.akamaitechnologies.com mirror site for Adobe, Shockwave Xtras content

 

See our System Requirements PDF for a one-page breakdown. 

We support the latest iOS and Android devices. We do not support previous iterations or iPad update version 9.3.5. 

If you are experiencing errors and have completed what's listed above, reference this FAQ for other troubleshooting steps.

If the error still occurs, contact the support team!

+44(0)1572 492576

+44(0)7832 971396 (WhatsApp)

international@edmentum.com

Information on Internet Connection Speed 

Exact Path requires a connection to the Internet. Performance of Exact Path  on this connection is dependent on:

  • the lesson being used 
  • the number of computers simultaneously accessing the Exact Path (this is not the same as the total number of workstations)
  • the available unused bandwidth of the connection

In general, Exact Path recommends the following bandwidth:

  • Exact Path – 128Kbps per simultaneous workstation
  • All other PLATO® Courseware requires 40Kbps per simultaneous workstation
  • PLATO® Straight Curve® Courseware – 128Kbps per simultaneous workstation
  • PLATO® Life Science, Physical Science, and Earth and Space Science Courseware – 128Kbps per simultaneous workstatio

Other factors that can impact performance are:

  • The number of users on the internet in your school, on your network, or in your house.
  • Network settings controlled by your district.
  • The strength of your WiFi connection.
  • The number of applications running on your device (music or video streaming, etc.).
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