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Edmentum Support

System Requirements Supplement

Explanation

This is a supplement of the Plato System Requirements.

 

This information provides guidance to Edmentum™ customers about the environmental specifications for accessing Plato Courseware and is based on current hardware and software technologies. Actual performance may vary due to specific site hardware and software configuration parameters as well as other applications running on the computers at the same time.

 

In general, most users experience the Internet via standard HTML web pages, which use simple text and graphics that do not consume much bandwidth. Edmentum has gone beyond HTML to provide much higher production value. Therefore, the system requirements for Plato Courseware are higher than simple web browsing on HTML pages.

 

In addition, many other factors can affect Plato Courseware performance, including the following:

•  Proxy servers and web caching

•  Firewalls

•  Switches

•  Available bandwidth of the local network

•  Quality of the bandwidth provided by an Internet Service Provider

 

All of these factors interact with each other. Any combination of these variables may affect the overall performance of Plato Courseware. For more details on network configuration see below.

 

If you have any questions concerning this information, contact Customer Support at www.edmentum.com/support or 800.447.5286 Option 9.

 

Workstation Configuration

Popup Blockers

Popup blockers must be disabled or configured properly in order to run Plato Courseware successfully. Pop-up blockers or stoppers are used to prevent additional windows, typically advertisements, from opening within the web browser.

 

Popup blocking software may disable JavaScript™ popup ads, but it also disables legitimate web site functionality using JavaScript™. Plato® web-based courseware depends on JavaScript™ in order to run correctly.

 

The procedures to disable or configure popup blockers vary, depending on the software used. Assistance with configuring the settings should be available within the popup blocker application. Several widely available popup blockers, such as Yahoo! ® or Google®, contain menus or buttons on the toolbar which allow users to uninstall or disable the blocker.

 

For more details, click here:  How to turn off pop-up blockers.

 

Enable Cookies

Cookies are required to be enabled on all workstations running Plato Courseware.

 

Web browsers have cookies enabled by default. If cookies are not enabled for the browser on workstation, instructions can be found in the web browser’s Help file. Simply start the web browser and then click "Help" on the menu bar at the top of the screen or from the menu bar.

 

Download & Install Plug-ins

Plato Courseware requires the use of plug-ins on workstations. The required plug-ins can be downloaded through the links below or directly from vendor web sites.

 

For more details, go to the:  System Requirements Checker.

 

Users must have administrative privileges to the workstation in order to install the plug-ins. In addition, all programs must be closed at the point of installation.

 

If users encounter difficulty downloading or installing plug-ins, refer to the following Plug-Ins Knowledge Article.

 

Adobe® Reader® (for Windows® and Mac® OS)

Online documentation for Edmentum™ products requires Adobe® Reader® latest version. The latest version of Adobe® Reader® can be downloaded directly from http://get.adobe.com/reader/.

 

Compatible Software

Offline lessons will utilize the following files types: .doc, .xls, and .ppt. Several software suites available in Windows and Macintosh OS versions support these files types, including:

•  iWork (Macintosh)

•  MS Office  (Windows or Macintosh)

•  Open Office (Windows or Macintosh)

 

Mobile Ready Courses

For a list of mobile ready courses, click here: What Plato Courses are Mobile ready.

 

Network Requirements & Configuration

Before Plato Courseware can be accessed through the network, the following configuration settings must be made to the local network. Click here: Network_Requirements_and_Configuration.

 

For information on network white-listing and URL's, refer to Which URLs/IPs/domains need to be accessible in order to run PLATO lessons.

 

 


How to get more help

Copyright Information

Virtual Workshops

Keep your implementation on track. As part of your Edmentum partnership, we provide ongoing training through our comprehensive collection of virtual workshops delivered on-demand. Whether you’re an advanced user who needs more detailed support to meet a specific need, or brand new to the Edmentum suite of services, we have a workshop for you.


Click here to register today for Edmentum Virtual Workshops!

 

 

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