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Edmentum Support

Which URLs/IPs/domains need to be accessible in order to run PLATO lessons?

Explanation

PLATO Learning recommends your network administrator configure the network firewall, content filter, and any other application controlling web site access to make sure the following domains/URLs/IPs are accessible from the workstation in order to run PLATO Coursware.

If your network and workstations are not configured with the PLATO "wildcard" domains, you might experience the following issues:

Resolution

Domains

PLATO recommends configuring your network and workstations with the following "wildcard" domains. This will allow for future URL additions to the platform with no additional required changes on your part.

  • *.ple.platoweb.com (see list or URLs below)
  • *.platoweb.com (see list of URLs below)
  • *.adobe.com (for installing browser plug-ins needed to run courseware)
  • *.macromedia.com (alternate Adobe domain)
  • *.akamai.com  (mirror site for Adobe, Shockwave Xtras content)
  • *.akamaitechnologies.com (mirror site for Adobe, Shockwave Xtras content)
  • *.plato.com (access to PLATO support website)
  • *.edmentum.com (for CDN content hosted on Amazon)
  • *.contentlaunch.edmentum.educationcity.com
  • *.filepicker.io (for Sensei)

  • *.walkme.com (for WalkMe)

  • Note: Also make sure .mp3 files are not blocked (utilized in some courseware)
  • *.speechstream.net (Text Help/Reader Support)
  • *.caronefitness.com (Carone Learning Health and Fitness courses)
  • *.pglms.com (Powerspeak/Middlebury Global Languages - EdOptions Academy-Only)

  • *.ws.middil.com (Powerspeak/Middlebury Global Languages - EdOptions Academy-Only)

 

PLATO also recommends configuring network and workstations with the following "wildcard" domains for our support site, which is hosted through MindTouch. 

  • *.support.plato.com
  • *.lb.mindtrouch.us
  • *.a.mtstatic.com
  • *.cdn.mindtouch.us
  • *.fonts.googleapis.com
  • *.fonts.gstatic.com
  • *.d37gvrvc0wt4s1.cloudfront.net

IP addresses/ranges

PLATO does not recommend configuring your network and workstations with IP addresses or ranges. In the event that PLATO updates or expands our use of IP addresses, your configuration may stop working until updates to your appliances and workstations are complete.

For more information or additional assistance, please contact PLATO Support Services.

 

Media file types

Video is used in several courses.  Video files will be available in the following formats: 

  • .MOV
  • .MPEG4
  • .AVI
  • .WMV
  • .MPEGPS
  • .FLV
  • 3GPP
  • WebM

To contact Edmentum Customer Support, visit http://www.edmentum.com/support.

What's Next

Please see this article for the list of third party URLs used in PLATO courses and activities.

 

The System Requirements Checker is the easiest way to verify that your workstation has the required plug-ins and meets all system requirements. Review the article below for information on how to test your workstation:

How to use the System Requirements Checker tool on the PLATO Support Site

The PLATO Accessibility Test is the easiest way to verify that your workstation and network is properly configured to access all required PLATO websites. Review the article below for information on how to test your workstation:

PLATO Accessibility Test

 


How to get more help

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