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Edmentum Support

Which URLs/IPs/domains need to be accessible in order to run Stars Suite, Online Academy Grad Student Information System, and Orchard Now products?

Explanation

EdOptions recommends your network administrator configure the network firewall, content filter, and any other application controlling web site access to make sure the following domains/URLs/IPs are accessible from the workstation in order to run EdOptions online products.

If your network and workstations are not configured with the EdOptions "wildcard" domains, you might experience the following issues:

  • ERROR: "Internet Explorer cannot open the web page" when trying to access web site for application.

Resolution

Domains: EdOptions recommends configuring your network and workstations with the following "wildcard" domains. This will allow for future URL additions to the Stars Suite, Online Academy Grad Student Information System, and Orchard Now platforms with no additional required changes on your part.

Stars Suite, Online Academy Grad Student Information System

  • *.at-riskeducation.com
  • *.blueridgelearning.com
  • *.blueridgevirtual.com
  • *.blueridgevirtualschool.com
  • *.edoption.com
  • *.edoptions.com
  • *.edoptionsacademy.com
  • *.eoatutoring.com
  • *.eoiwest.com
  • *.lincolnvirtualpa.com
  • *.novelstars.com
  • *.starssuite.com
  • *.starssupport.com
  • *.testpakstars.com
  • *.trystars.com

Orchard Now

  • ea-software.com
  • easoftwareonline.com
  • gamco.com
  • orchardlng.com
  • orchardnow.com
  • orchardsoftware.com
  • orchardtreeofknowledge.com
  • practiceplanet.com

IP addresses/ranges

This information should only be provided to customers who have network devices that do not support using URLs in their configuration. Any customer who is able to use URLs should refer to the above list of URLs to use when configuring content filters and firewalls. Ask the customer if they are able to use URLs in their configuration.   If they are not, provide this information and alert support management. 

Note: When communicating to the customers the change of the IP ranges let them know that this is a  result of the Maintenance over the weekend that improved securtiy and stability

IP addresses/ranges: EdOptions does not recommend configuring your network and workstations with IP addresses or ranges. In the event that EdOptions updates or expands our use of IP addresses, your configuration may stop working until updates to your appliances and workstations are complete.

These IP ranges are the additional new ranges to add to existing IP ranges:

  • 209.194.24.0/24
  • 207.250.188.0/24
  • 66.195.152.128 - 66.195.152.254
  • 74.202.103.128  - 74.202.103.254
  • 76.75.201.54 - 76.75.201.63 
  • 72.249.13.1 - 72.249.13.63

 


How to get more help

Copyright Information

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