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Edmentum Support

Your web browser is acting differently; unexplained problems begin to occur

Explanation

Third-party software with deceptive characteristics (such as spyware or adware programs) may be installed on your computer, or your browser may have been "hijacked" (a program has taken control of your browser to some degree).

Resolution

Third-party software with deceptive characteristics (such as spyware or adware programs) may be installed on your computer, or your browser may have been "hijacked" (a program has taken control of your browser to some degree).

Try to remove the adware or spyware from your system by using the Add/Remove Programs feature in the Windows Control Panel:

  1. Click Start > Control Panel > Add or Remove Programs.
  2. In the Currently installed programs list, find the program you want to remove, and then click Remove.
  3. Follow the instructions that appear on your screen. You may need to restart your computer.

If this is unsuccessful, try to remove the adware or spyware with an automated removal tool. Here are some of the third-party removal tools that are available:

Note: Please note that PLATO Learning, Inc. and Microsoft are not responsible for the quality, performance, or reliability of third-party tools.No viruses or other malware are downloaded from PLATO Learning's servers.   All servers at PLATO's data centers are running with high security and are continuously monitored for any kind of virus or other malware issues.

Protect your system by scanning it regularly for adware and spyware.  Run at least 2 different programs to increase your chances of detecting and removing different viruses and malware.

Other Considerations

If your system is already infected with adware or spyware, PLATO products may fail to run. PLATO Support Services can help you diagnose the problem, but cannot assist you if modifications to your system are required to solve the problem. (In some cases, you may need to edit the Windows registry to solve the problem.)

Contact your network administrator, get help from a PC technician, or schedule an onsite visit from a PLATO Learning Field Engineer as needed. (Call 1-800-44-PLATO or email info@plato.com for information about Field Engineer fees.)

 


How to get more help

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