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Exact Path - iPad Troubleshooting


All Exact Path content will work on an iPad since it does not require Flash or any other plug-ins to run. There are, however, some known caveats with older devices such as the iPad 1 or 2 (version 9.3.5 and below).

Note: Edmentum always recommends using the most updated iPad. See our System Requirements for more information.


iPad Limitations (version 9.3.5 and below)

  • Longer than normal loading times will occur
  • Delays will occur when interacting with buttons


Troubleshooting Your iPad:

Not sure what version of iPad you have? Check this resource for your Model and your Software version.

1.     Clear the cached data on the iPad: 

     a.    Tap Settings > Safari

     b.    Tap to clear History, Cookies, and Data

2.     Restart your iPad: 

     a.    Hold the power button until "slide to power off" appears

     b.    Slide to power off

     c.    After device is turned off, press the power button to turn the device back on.

3.      Do a hard reset on the iPad:

     a.    Press  and hold the Sleep/Wake and Home button at the same time

     b.    Then wait a few seconds for the device to turn off.

     c.    Turn back on device

Exact Path will also require that pop-ups be allowed. Visit this page for instructions on how to allow pop-ups on an iPad.


Adding Trusted Sites to an iPad:

  1. Go to Settings app on the iPad 
  2. Select SCREEN TIME 
  3. Select Content & Privacy Restrictions 
  4. Make sure Content & Privacy Restrictions is toggled (in Green), then select Content Restrictions.
  5. Click on Web Content
  6. If your restrictions are set to “Limit Adult Content”, then click on the Add Websites button to enter the below trusted sites.

  add site.jpg

NOTE: When you add in the trusted sites, under Settings follow the below domains without an *.

What's Next

Our Development and Curriculum teams have done extensive research and investigating as well as partnered with a 3rd party expert (Mentor Mate) to address the challenges of long load times when using older technology hardware such as the iPad 2. Unfortunately, there are limitations when using the iPad 2, leading to content loading times that are longer than the standard. 



How to get more help

Copyright Information

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