Skip to main content
Edmentum Support

Exact Path - iPad Troubleshooting

 

All Exact Path content will work on an iPad since it does not require Flash or any other plug-ins to run. There are, however, some known caveats with older devices such as the iPad 1 or 2 (version 9.3.5 and below).

Note: Edmentum always recommends using the most updated iPad. See our System Requirements for more information.

 

iPad Limitations (version 9.3.5 and below)

  • Longer than normal loading times will occur
  • Delays will occur when interacting with buttons

 

Troubleshooting Your iPad:

Not sure what version of iPad you have? Check this resource for your Model and your Software version.

1.     Clear the cached data on the iPad: 

     a.    Tap Settings > Safari

     b.    Tap to clear History, Cookies, and Data

2.     Restart your iPad: 

     a.    Hold the power button until "slide to power off" appears

     b.    Slide to power off

     c.    After device is turned off, press the power button to turn the device back on.

3.      Do a hard reset on the iPad:

     a.    Press  and hold the Sleep/Wake and Home button at the same time

     b.    Then wait a few seconds for the device to turn off.

     c.    Turn back on device

Exact Path will also require that pop-ups be allowed. Visit this page for instructions on how to allow pop-ups on an iPad.

 

Adding Trusted Sites to an iPad:

  1. Go to Settings app on the iPad 
  2. Select SCREEN TIME 
  3. Select Content & Privacy Restrictions 
  4. Make sure Content & Privacy Restrictions is toggled (in Green), then select Content Restrictions.
  5. Click on Web Content
  6. If your restrictions are set to “Limit Adult Content”, then click on the Add Websites button to enter the below trusted sites.

  add site.jpg

NOTE: When you add in the trusted sites, under Settings follow the below domains without an *.

ple.platoweb.com
plato.com
platoweb.com
edmentum.com

app.edmentum.com

studyisland.com

contentlaunch.edmentum.educationcity.com

cvent.com

filepicker.io

walkme.com

speechstream.net

caronefitness.com

pglms.com

ws.middil.com

adobe.com
macromedia.com
akamai.com
akamaitechnologies.com

learnosity.com

What's Next

Our Development and Curriculum teams have done extensive research and investigating as well as partnered with a 3rd party expert (Mentor Mate) to address the challenges of long load times when using older technology hardware such as the iPad 2. Unfortunately, there are limitations when using the iPad 2, leading to content loading times that are longer than the standard. 

 

 


How to get more help

Copyright Information

Virtual Workshops

Keep your implementation on track. As part of your Edmentum partnership, we provide ongoing training through our comprehensive collection of virtual workshops delivered on-demand. Whether you’re an advanced user who needs more detailed support to meet a specific need, or brand new to the Edmentum suite of services, we have a workshop for you.


Click here to register today for Edmentum Virtual Workshops!

 

  • Was this article helpful?