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Edmentum Support

Cannot connect to the Internet using proxy server


When a Web Proxy client tries to connect to certain web sites, one of the following error messages may display: -

  • The page cannot be displayed.
  • There is a problem with the page you are trying to reach and it cannot be displayed.
  • 10060 - Connection timeout
  • HTTP Error 404 Not Found; the Web server cannot find the file or script you asked for.


Users are automatically logged off PLE when their computer has been idle for a certain period of time. The timeouts are set as follows:

  • If you are NOT running PLATO lessons, you will be logged off after remaining idle for 15 minutes
  • If you are running PLATO lessons, you will be logged off after remaining idle for 2 hours

Try clicking the Refresh button, which may enable the web page to open successfully. If this doesn't solve the problem, try one of the following Microsoft articles linked below:

10060 Connection Timed Out" Error Message When You Try to Connect to Certain Web Sites

10060 Connection timed out error with proxy server or ISA Server on slow link

Technology Affected

Operation Systems

  • Microsoft Windows XP
  • Microsoft Windows Vista
  • Micorsoft Windows 7


  • Microsoft Internet Explorer 7
  • Microsoft Internet Explorer 8
  • Microsft Internet Explorer 9


How to get more help

Copyright Information

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