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Shockwave activities get stuck at "Loading..."


If Shockwave Xtras and Shockwave Player do not get installed correctly, you might experience issues where the activities get stuck at the "Loading..." screen.


To install the Xtras files manually, download and copy them to the Shockwave folder:

1. Click on this link:

2. In the File Download window, select Open

The Xtras will extract to a folder named download.   

3.   Copy the download folder to the following directories:

On 64-bit systems:

C:\Windows\SysWOW64\Adobe\Shockwave 12\Xtras\

C:\Users\Default\AppData\LocalLow\Adobe\Shockwave Player 12\xtras\


On 32-bit systems:

C:\Windows\system32\Adobe\Shockwave 11\Xtras\download

C:\Windows\system32\Macromed\Shockwave 10\Xtras

                           C:\Users\Default\AppData\Local\Macromedia\Shockwave Player\xtras\

4. Re-run the courseware in question, it will now load Shockwave with Xtras correctly.

5. If the above process does not resolve the issue, it may be necessary to put the Xtras in the C:\Users\INSERT STUDENT LOGIN HERE\AppData\LocalLow\Adobe\Shockwave Player 12\xtras\ directory.


What's Next

Educator: log in into your account and run the following courses which uses Shockwave Xtras:

  • Beginning Reading for the Real World with Skills Inventory
  • Math Expeditions with Skills Inventory A through I
  • Projects for the Real World A through I
  • Basic Skills for the Real World
  • Job Skills for the Real World

Note: For additional troubleshooting steps, see Adobe's Shockwave Player FAQ.

Technology Affected

Operating Systems

  • Microsoft Windows Vista
  • Microsoft Windows 7


  • Microsoft Internet Explorer 8
  • Microsoft Internet Explorer 9


How to get more help

Copyright Information

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